Creating a New Family

Step 1 Click New Family to get started Step 2 Fill out all the information for th...

Creating a New Student

New Family Step 1 Create or locate the family to add a new student on the Familie...

Delete a Family or Student

Merge Account Overview Deleting a Student or Family is permission based to minimi...

Drop Enrollment

Overview Once a drop notice is submitted the class is released and available to o...

Family Page Overview

High Level Overview Edit Family Family Details Family Info Billing Policies Keywo...

Keywords

How Notes Work Overview Keywords are labels assign for identification and filteri...

Merge Accounts

Transfer Student Only Delete Account Overview Duplicate families, or accounts, ar...

Notes on Families/Students/Classes

Class Management Block Overview Notes can be placed in multiple locations! Below ...

Opt-in, Opt-out or Unsubscribed Email & Text

Overview When a family creates a swim account they have the option to opt in or o...

Reporting a Future Absence

Past Absence & Mut Overview There are three ways for a team member to report ...

Reporting a Past Absence

Manually Creating MUT Future Absence Step 1 Student Attendance > Absence Step ...

Search Feature

Overview The search field on the family and student pages allows you to find fami...

Policies - Terms & Conditions

Overview We require all families to log in to their Portal to accept Terms and Co...

Student Page Overview

High Level Overview Edit Student Student Details Enrollments Keywords Medical Not...

Transferring Students Between Family Accounts

Merge Family Accounts Overview You can not move students from one family to anoth...

Tuition Override

Applying An Override Click the Edit icon next to the student's enrollment you wis...