Overview
Deleting a Student or Family is permission based to minimize errors. You would use this when a family has a duplicate account that has never had an enrollment or ledger activity.
Note: We cannot stress enough that deleting a family or student and its associated records is a permanent action. All student records, enrollment/attendance/skill history and ledger history will be removed and cannot be restored or recovered.
Step 1
To prevent the accidental deletion of customer accounts, iCP requires that you activate the option to delete a family or student and confirm that you wish to delete them.
From the Family or Student
- Under Details, below the family's email addresses, click View More.
- At the bottom of the family details, check the box labeled "Enable Delete Button for this Family"
- The Delete button will now appear at the bottom of the window. Click Delete.
Step 2
Next a window, prompting you to confirm that you do indeed wish to delete the family. If you do, type DELETE in the box and click OK.
