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Customer Service

Topics on Customer Service

  • Baby Splash Management
  • Baby Splash Multi Enrollment
  • Notice of Absence Procedure
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Waitlist Procedures

Topics on Waitlist Procedures

  • Daily Check & Offer Class??
  • Age Out Process
  • Hold Follow Up
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Financial Projects

Topics on Financial Projects

  • Monthly Tuition Process
  • Grant Coordinator*
  • Overdue Balance Drop after 24 Hours
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Participant Reports & Lists

Topics on Participant Reports & Lists

  • Baby Splash Conversion
  • Policies not accepted
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iCP Housekeeping

Topics on iCP Housekeeping

  • Notes on Family Accounts
  • Remove Makeup Tokens
  • Unclaimed eGift Cards
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Quick Links

Enrollment Indicators

This indicator is displayed if no record exists in the database for a previous cl...

Daily Check & Offer Class

Guide & Eligibility Accept/Reject Offer Hold Follow Up Age Out Process Tutori...

Guide & Eligibility

Special Needs Waitlist Request Overview Waitlist (WL) is to be used when HFSS is ...

Waitlist - Accept/Decline

Guide & Eligibility Daily Check & Offer Classes Hold Follow Up  Age Out P...

Enrollment Indicators

This indicator is displayed if no record exists in the database for a previous cl...

Age Out Process

Hold Follow UP Guide & Eligibility Daily Check & Offer Classes Hold Follo...

Hold Follow Up

Guide & Eligibility Daily Check & Offer Class Accept/Reject Offer Age Out...

Evaluating Skills thru the Staff Portal

Overview Along with taking Attendance, using the Staff Portal to evaluate your st...

Waitlist Enrollment Request & Eligibility Details

Special Needs Waitlist Request Overview Waitlist (WL) is to be used when HFSS is ...

VFD

What Is VFD: VFD stands for Variable Frequency Drive. A VFD controls the RPMs of ...

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