Policies not accepted

Project Manager: GabrielleP@hubbardswim.com Schedule: Each location monthly during week 2

Written by Matt Young

Last published at: May 8th, 2025

Overview

HFSS requires our electronic policies to be reviewed and accepted by the guardian before swimming in the pool. Student photo waiver is the only policy not required

STUDENT REPORT

Generate Report STU-10

General Filters

  • Policy Status: Past
  • Accepted/Rejected: Accepted & Only Show Required Policies

Enrollment Filters

  • Status (Enrollment): Currently Enrolled (Active) & Enrolled in the Future (Only)
  • Download

FAMILY REPORT

Generate Report FAM-11

General Filters

  • As of Date: Today
  • Status (Enrollment): Currently Enrolled (Active) & Enrolled in the Future (Only)
  • Enrollment Type: Class & Camp
  • Policy: All Policies
    Policy Status: Not Accepted Current
  • Download

SEND COMMUNICATION

To Sites

Send these two reports to all site supervisor email group. Use the email temple explaining required next steps from each shift. 

Message to Sites:

HFSS requires customers to review policies by logging onto their Customer Portal (no paper policies). The Family Section has 3 required policies: Billing, Drop/Cancellation, Waiver. Each Student Section has 3 required policies (Consent for Medical Treatment, Instructor Expectations, and Makeup Policy) and 1 optional (Photo Waiver).

Required policies must be accepted to enroll and swim in our program. I have attached the policies if you would like to review. 

ACTION NEEDED: Sites/FD must follow up with each family and have them log on via computer, laptop, phone to accept their policies to swim and be billed.