We pride ourselves on being able to give consistent explanations of swimming The Hubbard Way. Below is a guide of quick answers along with details of why we do what we do. Click the topic for additional information.
The Hubbard Way is that there is usually wiggle room we call HFSS GREY. We want you to be empowered and confident to make decisions that you feel are in the best interest of both HFSS and the customer. Below are guides to decision making The Hubbard Way.
Parent & Me Program
Baby Splash - How does the class work?
Do I have to get in the water?
How old does the "adult" in the water need to be?
Is my baby actually going to learn anything?
Little Snapper - How does the class work?
Little Snapper vs Clownfish - who learns faster?
My baby was a premie...
My pediatrician said my baby is too young
What happens if my child cries?
What happens when my child reaches the next age group?
When will my child be "Water Safe"?
Why is there so much repetition?
Teacher & Me Program
Can my child join Goldfish before 3 years old?
Does my child need to be a LS before a Clownfish?
How do you safely teach 4 kids at once?
Little Snapper vs Clownfish - who learns faster?
When is my child is ready for the next level?
What happens if my child cries?
What if a new swimmer comes off the step/wall?
When will my child be "Water Safe"?
Why is the max age 12 years old?
Why is the min age for Clownfish 2?
Why is there so much repetition?
Private & Special Needs
Private Lessons: Is there a minimum number of lessons to book?
Private Lessons: Why is the minimum age 2 years old?
Special Needs: Do SN swimmers receive Progress Reports?
Special Needs: My child does not fit in your swim diapers; what now?
Special Needs: Who determines if my child gets a Private vs Group lesson?
Special Needs: Why are SN students not eligible for makeups?
General
Do you "dunk" kids?
Don't share information with xyz!
How do HFSS lessons work?
How long until my child learns to swim?
I only want 3 or 4 lessons; can I do that?
Instructor qualifications/training
Is once-a-week lessons really enough?
Is your water clean? Is it warm?
ISR vs Hubbard Techniques
Nudity Concerns
General (cont)
Swim test - Do you do a fully-clothed swim test?
Trial Lesson - Can I see if my child likes it?
Water shoes - Can we wear them in class?
What happens when my child reaches the next age group?
Why is there so much repetition?
Why does my child have the ribbon but no the skill?
Vaccinations - Does my child need a shot record?
HFSS Grey & Decision Making
Back-to-back lessons
Billing - How does the Direct Debit work?
Enrollment - When can I start?
Every other week enrollment request
Financial Hardship: One month assistance
Makeups "Leveling Down"
Refunds vs Family Credit vs Makeup - When to give?
Transfer MUT to sibling
Tuition Due Date Extension Request
Weekdays are for swimmer under 7 yrs old