Overview
House: House credits is reserved to comp a lesson as a customer service from the "Bank of Hubbard".
Other: This credit type is used when moving credit from one HFSS location to another, trades or past credit. (Also used for credits imported from our prior software)
GiftCard: This credit type is reserved to be used when issuing credit following the purchase of a eGift Card or issued physical gift card.
Credit can only be voided. It can not be returned to the customer.
If there is a typo and a credit needs to be deleted this can be done by the General Manager or Support.
Tutorial
Quick Guide
1: Customer Service Credit / Facility Closure
2: Financial Hardship
3: Previous software issued Gift Cards or past credit
- New Payment
- Payment Type: Select credit method
- House from the “Bank of Hubbard”
- Pool Closure
- Unsatisfied Customer
- Financial Hardship
- Swim credit to "reimburse" a payment made
- Other
- Past Credit from old software
- Transfer funds to another location procedure
- Halloween (future credit)
- GiftCard
- eGift Cards from Online Activity
- Old Gift Cards from previous software
- House from the “Bank of Hubbard”
- Amount: Enter transaction total
- Reference/Check #: Details for credit
- Process payment