1. Find the amount of the Outstanding Gift Card
2. Submit Redeem Form
3. Enter the payment in iCP
   • Payment Type: 11. Gift Card
   • Amount: $(amount listed on spreadsheet)
   • Reference/Check #: DGC #XXXX, (Charity Name)
   • Process Payment

Customer can now enroll through the Portal and apply credits.

Past Credits

If a family thinks they have credit and it's not in iCP, search the Credit Liabilities sheet.

1. Search for the family & amount: Credit Liabilities (use location worksheets)
2. Submit Redeem Form
3. Enter the payment in iCP
   • Payment Type: 10. Other
   • Amount: $(amount listed on spreadsheet)
   • Reference/Check #: Responsible Person ID - LMS Credit
   • Process Payment

Customer can now enroll through the Customer Portal and apply credits.