The HFSS Q12 is a supportive tool for employee engagement. We look at the Q12 as a method to say “how are YOU doing?” or “what’s it like to be a part of the HFSS Team?”
HFSS Q12 is based on Gallup’s Q12 Employee Engagement Survey. To fit the HFSS environment, we made some minor modifications while maintaining the scientific integrity.
- Gallup’s Q12 website
- What is Gallup’s Q12 Employee Engagement Survey?
- View the Science Behind the Questions - explanation of each question
- What Makes Gallup’s Q12 the Best Employee Engagement Survey?
Main objective is simple - to create conversation between employees and managers. Q12 is not anonymous because it is designed to collect information specific to individuals. It opens the opportunity to get feedback and then to follow up with more conversation. It provides talking points for the conversation between a supervisor and employee. It is a conversation that is driven by being “curious not critical.” The conversation which includes, but not limited to, “what’s going well” and “how can we be better?” should on average take about 15 minutes or so.
Examples of some possible thoughts to resolve:
- I see you gave a score of 2, what would need to be done to make it a 3 or higher.
- Great to see the 5s. Tell me why you scored it as a 5.
- You scored a 2 on ___, is it always a 2 or does it depend on the day.
- Dig into questions to find other people's names or patterns.
- Be curious and ask questions to verify the validity.
What to look for…
- Mistakes in entering wrong score or misinterpreting the questions
- Kernels of truth - the answers are all the truth because it is how they feel. What is the underlying reason?
- Patterns. Are there positive or negative feelings towards similar people?
- How can HFSS be better?
Be sure to thank them for completing the Q12 and for being a part of Team HFSS.
Timeline on the Operations Calendar (dates below are estimates)
- Oct 1 - Review questions and intake spreadsheet
- Oct 15 - Inform through Ops L-10 and SS L-10
- Week before distribution - note in MM with completion due date and “if you didn't get it”
- Nov 1 - Distribute via text to all HFSS
- Review results
- Delegate 1:1 meetings, print individual results for meetings
AS WRITTEN BY GALLUP:
- I know what is expected of me.
- I have the materials and equipment I need to do my work right.
- At work, I have the opportunity to do what I do best every day.
- In the last seven days, I have received recognition or praise for doing good work.
- My supervisor, or someone at work, seems to care about me as a person.
- There is someone at work who encourages my development.
- At work, my opinions seem to count.
- The mission or purpose of my company makes me feel my job is important.
- My associates or fellow employees are committed to doing quality work.
- I have a best friend at work.
- In the last six months, someone at work has talked to me about my progress.
- This last year, I have had opportunities at work to learn and grow.
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