Overview
If you are experiencing what you believe to be an issue in iCP there are a few things to do prior to escalating to Jessie.
Computer & Internet Troubleshooting
- Do you have more than one tab with iCP running?
- You can use only one iCP per browser or incognito
- Have you logged out & logged back in?
- Are you using an iCP supported browser?
- Google Chrome (preferred)
- Mozilla Firefox
- Safari
- Edge Chromium
- Opera
- Does your browser need an update?
- Have you cleared your browser history?
Mobile Device & App Troubleshooting
- Have you logged out, closed the app & logged back in?
- Does your device need an update?
- Does your Hubbard Swim app need an update? Android iOS
Troubleshooting didn't help?
Alert your Site Supervisor to add this issue to notes.
Then send the below details to jessie@hubbardswim.com (Jessie Fivecoat).
iCP Portal
HubbardSwim App
Customer Portal Internet Browser
Admin/Office Portal
Staff Portal (Deck)
Attendance Kiosk
Tip! Google search is your friend if you are unsure what something is.
Device Details
Computer/Internet
- What type of computer is being used?
ex: Mac or Windows - What web browser is being used?
ex: Google Chrome, Mozilla Firefox, etc - What is the browser version?
ex: Version 114.0.5735.199 (Official Build) (64-bit) -- How to find browser version?
Mobile Device/Hubbard Swim App
- What type of mobile device model?
ex: iPhone 13 Pro Max -- How to find device type? Android iPhone - What is the iOS or Android version?
ex: iOS 17.4.1 -- How to find device version? Android iOS - Are you using the Hubbard Swim app or mobile web browser?
- Web browser: What browser & version?
- Hubbard Swim App: What version?
ex: v.2.22.0 -- Android iOS
The Specifics
- I know need to know what exact steps and clicks you made.
- If this is a report issue I need to know every filter used.
- I need to know what the expected results were vs the actual outcome.
- Screenshots (MAC Windows)
- Video can be helpful but not always necessary (MAC Windows)
Sometimes you will be cc'ed on a ticket that may need more information from iCP that I cannot help with. Please reply all in these cases.