Tuition Rates Payment Extension Statements New Charge

Overview

Monthly tuition is collected via a Direct Debit on the first business day of the month. HFSS does not charge for closures.

Payments we accept are Visa, MasterCard, Discover, cash & AZFOF check.

First and last month tuition is billed according to the number of lessons the swimmer is enrolled in at the time of the Direct Debit. All other months, tuition bills according to the number of lessons available in the month regardless of if the swimmer is marked absent or misses class. We do not refund missed classes; tuition is for your spot regardless of attendance.

Basic Rate Explanation

Tuition is calculated per month based on the number of classes available per week. This means the first class of the week pays a full rate of $28.50, and any additional classes/siblings in the week receive a 15% discount of $24.22. iCP week runs Monday through Sunday.

Note: iCP rounds to the nearest penny in some situations, so the discounted rate could be off by a penny or two.

Discount Calculation

iCP week runs Monday through Sunday.

Discounts are calculated per week per enrollment per student, and iCP will order each enrollment from most expensive to least expensive. The most expensive is charged the full rate.

If multiple enrollments use the same tuition rate, iCP will order the students according to their (1) enrollment start date in ascending order (oldest to most recent), (2) enrollment created date in ascending order, and (3) if those are the same, it will sort by enrollment ID in descending order to apply the discount.

Note: 

1. Discounts do not cross locations. 
2. When in doubt, zero out old charge lines and create new ones. Trust the iCP calculation.
3. iCP does not take Blackout Dates/Holidays into account when discounting lessons.
   

Example 1 - Easy Calculation

Alex🦈 swims on Tuesdays. Bonnie🐙swims on Sundays.

Both kids have been enrolled in these classes for months.

Week 1:  Bonnie's class will charge $28.50🐙

Week 2:  Alex's class will charge $24.22🦈, Bonnie's will charge $28.50🐙

Week 3:  Alex's class will charge $24.22🦈, Bonnie's will charge $28.50🐙

Week 4:  Alex's class will charge $24.22🦈, Bonnie's will charge $28.50🐙

Week 5:  Alex's class will charge $24.22🦈, Bonnie's will charge $28.50🐙

Week 6:  Alex's class will charge $28.50🦈

🐙 Bonnie   $28.50 x 5 = $142.50        

🦈 Alex  $28.50 + (24.22 x 4) = $125.38              

Total Tuition = $267.88

WHY? This is because iCP counts classes per week. The first class is full price, and additional classes are discounted that week. 

Example 2 - More Complex Calculation

Carol🐢swims on Friday. David🦞swims on Saturday. Carol changes swim times on Friday, effective week 2.

Week 1:  Carol's will charge $28.50🐢, David's will charge $24.22 🦞

Week 2:  Carol's will charge $24.22🐢, David's will charge $28.50 🦞

Week 3:  Carol's will charge $24.22🐢, David's will charge $28.50 🦞

Week 4:  Carol's will charge $24.22🐢, David's will charge $28.50 🦞

🐢 Carol   $28.50 + ($24.22 x 3) = $101.16

🦞 David   $24.22 + ($28.50 x 3) = $109.72              

Total Tuition = $210.88

WHY? When the discount is calculated for that first week, the classes are swapped for what identifies as class one and class two. This is due to the class transfers. The discount is then recalculated for the remaining weeks of the month. 

The Hubbard Way

Request to opt out of recurring billing or remove a card on file: Hubbard believes in "freedom within the framework," and monthly billing is no different. While we run a direct debit on the first business day of the month, you will occasionally have a few families that do not want to participate in the Direct Debit—we have an option for them. And then, even more rare, is a family adamant on not putting a card on file—we have an option for them, too.

All payments that want to avoid the direct debit must be prepayments before the first of the month.

Site Supervisor/Customer Support Required Conversation Points

1. The primary guardian is responsible for payment before the first of each month.
   • Two Payment Options:
     1. Prepay: Once the monthly statement has been issued, login to the app to complete payments before the 1st of the month. Multiple cards and different denominations can be used as needed. Or stop by the front desk to complete payment before the 1st of the month.
     2. eGift Card: An eGift Card can be purchased in any denomination multiple times (aka several eGift Cards purchased using different cards). This option is great for families with a complicated dynamic where they want an individual to pay but do not wish to provide them access to their account. Anyone can "gift" an e-Gift Card to a specific family account.  This does NOT save a card on file.
2. HFSS is not responsible for contacting, reminding, or tracking down payments.
3. Overdue accounts with no card on file will be immediately dropped.

Required Family Notes

• Medium Priority
• Subject: No card on file approved / Opt out of recurring payment approved
• Comment:
  1. Note who the agreement was with (name & relationship to swimmer),
  2. that the conversation topics to the ⬅️ left were covered and understood,
     • Payment is due before the first of each month.
     • Overdue accounts with this agreement will be dropped immediately.
  3. and any additional information needed.  

Note! 

• If a Front Desk team member is making notes on behalf of their Site, be sure to add which site had the discussion  (ex:  per Jessie)
• Support Team Spanish speakers are available by phone or email if you need help.