Hold Follow UP Guide & Eligibility Daily Check & Offer Classes Hold Follow Up

Active Template

3 years & unders

STEP 1

Filter Age & Level

• Student page >
  • Filter: Wait & Level
• Sort age from oldest to the top
• We want to notify swimmers who are too old to continue on the waitlist for their current requested levels.
  1. Baby Splash  =  5 months & up
  2. Little Snapper 1  =  15 months & up
  3. Little Snapper 2, Advance & Clownfish  =  2y 11m & up

STEP 2

Student Page Notification

• Student Template: WL removed due to age advancement > BSplash - Clownfish
  1. Email - Send a copy to all email addresses
     **Don't forget to add the level info in the body of the email where noted.**
  2. Push Notification - One Per Family
  3. Text Message - Send a copy to all phone numbers
• Remove waitlist(s)

12+ years old

STEP 1

Filter Age & Level

• Student page >
  • Filter: Wait & Level
• Sort age from oldest to the top
• We want to notify swimmers who are too old to continue on the waitlist for their current requested levels.
  1. Goldfish - HHsr  =  12y 0m & up
• Investigate and uncheck if:
  1. currently enrolled and
  2. do they have a waitlist or family note, they are approved to enrolled beyond 12 years old

STEP 2

Student Page Notification

• Student Template: WL removed due to age advancement > 12+ years old
  1. Email - Send a copy to all email addresses
     **Don't forget to add the level info in the body of the email where noted.**
  2. Push Notification - One Per Family
  3. Text Message - Send a copy to all phone numbers
• Remove waitlist(s)

The Hubbard Way

If possible, add new waitlist for the correct level with a similar request for the ones removed

11 + Special Needs By SNEC

STEP 1

Find age out

• Using the Special Needs Waitlist you will locate students 11+ years old
• Find these students in iCP to send notification

STEP 2

Student Page Notification

• Student Template: SN WL removed due to age
  1. Email - Send a copy to all email addresses
     **Don't forget to add the level info in the body of the email where noted.**
  2. Push Notification - One Per Family
  3. Text Message - Send a copy to all phone numbers
• Remove waitlist(s)